HRL MAINTENANCE GUIDE

 

This letter is to help you determine the specific nature of the maintenance problems in your residence hall. 

 

Your residence dorm housekeeper will take care of window shades, fallen window & shower curtain rods.  If lights do not work ask your housekeeper to replace the light bulb. If it is an electrical problem they will report it.

 

Clogged sinks, showers and toilets need to be plunged before calling in.  Plungers are located in each residence hall office.  If the housekeeper is available they will assist you.

 

If you are having trouble getting in and out of a room because the door is locking, please check the privacy lock on the inside back of the door before calling in a request.  Just push it in, and turn.

 

If you have…

 

·        MAINTENANCE PROBLEMS, call 4-4060.

·        COMPUTER, NETWORK, or CABLE TV problems, call 4-HELP.

·        PHONE AND WALL PORT problems, call x4-7071..Cosmo Derosa

·        VENDING MACHINE problem, call x4-2743…………….…Lori Ecceleston

·        FURNITURE problem, call x4-2895………………………….Mike McDonald

·        EXTERMINATOR, call x4-5390……………………………….…Edith Fester

·        WASHER /DRYER off line, call x4-9430……………………..Laundry Hotline

·        DORM COMPUTER LAB or RA OFFICE computer problems x4-4018.

 

A work order or trouble ticket will be generated and assigned to the appropriate shop and addressed by the proper personnel as soon as possible.

 

EXAMPLE:     Tiles are broken. Please specify is it floor, ceiling, or ceramic tiles?

 

EXAMPLE:     Window is broken.

Is it a large or small window?

Is it the handle , hinge or lock?

Inside or outside pane, shattered or pieces of glass all over?

 

EXAMPLE:     Toilet is broken.

                        Is the handle not working?

                        Is it continuously running?

Does it leak? From Where?  All the time or only when you flush?

 

EXAMPLE:     No hot water. Is it just one room or whole floor?

                        Is it in the shower, sink or both?

 

EXAMPLE:     Door is broken.

Is the door hinge or door closure loose?

Is the latch catching on the frame?

 

EXAMPLE:     Problems with combo.

Are combo numbers sticking. If so, which numbers?

Combo flashing red – battery needs to be changed.

 

EXAMPLE:     Bathroom handle broken.

 Is it a stall door handle, main door handle

 faucet, sink or shower handle?